Shopping information

What are virtual goods and subscription services?

Virtual goods are goods or services that have no physical form and exist only in the digital world. They can include e-books, music, videos, in-game items, software licenses, and more.

A subscription service is a pay-per-cycle service model that typically provides long-term or periodic use of a virtual good or service. For example, music and video streaming services, software updates and support services, online courses and business consulting, etc.

How do I buy virtual goods and subscriptions?

You can purchase virtual goods through our official website or mobile app. After selecting the item you want, add it to your shopping cart and checkout, you will immediately receive a download link or relevant activation information for the virtual item after completing the payment.

You can choose the right subscription plan through our website or mobile app. After selecting the subscription, fill in the payment information and complete the payment, you can start to enjoy the service. You can choose monthly, quarterly or annual subscriptions, depending on your needs.

How do I get a download link or activation code for virtual goods?

Once your order is completed and payment is successful, you will receive a download link or activation code for the virtual goods via email. If not, please check your spam folder or contact our customer service team for help.

Can my virtual goods be used on multiple devices?

It depends on the type of virtual goods you buy. Most software, apps, games, and media content support multiple devices, but there may be a limit on the number of devices. Please refer to the terms of use of each product for details.

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If you experience any technical problems when using virtual goods or subscription services, you can contact our technical support team at any time. We will provide you with professional help and solutions.

Payment information

What payment methods does your service support?

We support a variety of payment methods, including credit card, debit card, Alipay, wechat Pay, PayPal, etc. Please refer to the settlement page for specific payment methods available.

Is my payment information secure?

We use industry-leading encryption technologies such as SSL/TLS encryption protocols to protect your payment information and keep your data safe during transactions. We do not store your credit card information in order to maximize your privacy and security.

Can I refund virtual goods?

In accordance with relevant laws and the regulations of our platform, once virtual goods are delivered (e.g. downloads, activation codes, etc.), refunds are generally not accepted. If you encounter any problems during the purchase, please contact our customer service, we will evaluate and handle according to the situation.

Can I change my schedule and cancel my subscription?

Yes, you can change your subscription plan at any time. Depending on your needs, you can choose to upgrade or downgrade your subscription plan. The changed fees will be adjusted according to the new plan.

You can find the subscription management option in your account Settings and select Unsubscribe. After cancellation, you will no longer be charged for the next billing cycle, but you can continue to use the service until the end of the current subscription period.

Can I cancel my subscription before the trial period ends and get a full refund?

Some services offer trial periods during which you can cancel your subscription and request a refund. Please refer to the terms and conditions of each service for specific refund policies.